Intershop Support Homepage
Welcome to the Intershop Customer Support Portal

We offer services and information for all visitors. Additionally, contacts of a valid Support Contract have multiple access possibilities: they may read and comment the Knowledge Base, open Support Tickets or download Product Updates, depending on their user role. If you are an employee of a company holding a valid Support Contract and are new to our website use your business email address to register to have full access to the Knowledge Base.

If you are an already authorized Support contact, just use the Email address you provided us to log on as you used to. From the backend, you then have the possibility to change your individual password.

Customer Support News
New Video Tutorial: Prepare Your Artifact Repository Server
Now available: A Tutorial on how to Prepare Your Artifact Repository Server in the Intershop Commerce Management!

In this tutorial we want to show you how to prepare a local Nexus Artifact Repository server as a central tool to deploy servers in a CI environment.

Watch here:
Hotfix ICM has been released
Today, a Hotfix for the Intershop Commerce Management has been released.
The installation is recommended due to the fixation of some issues.

You will find all information on the referring Product Data Sheet:

The corresponding Intershop responsive Blueprint Store version is 4.3.2

Please bear in mind it is required to perform a DBMIGRATE to gather all changes since the patch level has been

Current patch level:
  • ICM 7.10 -
  • ICM 7.9 -
  • ICM 7.8 -
  • ICM 7.7 –
  • ICM 7.6 –
  • IS 7.5 –
  • IOM 2.1 –
  • IOM 2.2 –
New or Updated Documents
16-Oct-2018 Guide - 7.9.3 API Changes
E28905 | Guidelines | Intershop CM 7.9
11-Oct-2018 Video Tutorial - Prepare Your Artifact Repository Server
287Q77 | Video Tutorials | Intershop CM 7.6, Intershop CM 7.7, Intershop CM 7.8, Intershop CM 7.9, Intershop CM 7.10
09-Oct-2018 Guide - Replication of Promotion Code
2877X4 | Guidelines | Intershop 7.4
05-Oct-2018 Concept - GDPR Export
28A764 | Concepts | Intershop CM 7.9, Intershop CM 7.10
05-Oct-2018 Cookbook - GDPR Export Customization
287U63 | Cookbooks | Intershop CM 7.9, Intershop CM 7.10
27-Sep-2018 Guide - Setup Microsoft SQL Server as Intershop Production Database
287M51 | Guidelines | Intershop CM 7.10
17-Sep-2018 Overview - Release Communication for MS Dynamics 365 Connectors
28V740 | Overviews | Intershop CM 7.10
21-Sep-2018 KB Article - Demo Server for Intershop 7.10
28739E | KB Articles | Intershop CM 7.10
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