8 Additional Support Services
Intershop Support doesn't stop at providing standard services. We offer additional help for being prepared for times under load or for permanent performance problems which can be identified and fixed to improve the customer’s online shop functionalities and performance.
Here, you can find an overview of the eight different types of assistance our experts will provide:
1-2 person days
Are you about to go live with your online shop and want to do a quick checkup? We help you identify the weak spots and configuration problems.
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✔ Setup & Configuration ✔ checking, analyzing and logging the system (Data Base, Application Server and Webserver) ✔ immediate fix of configuration issues if desired ✔ Checklist and written summary with recommendations |
2 person days
You know that your online shop will soon be under load (e.g. through marketing campaigns (Black Friday, Christmas or something else)? We help you by stressing your features before the rush of visitors do!
By this you can identify throughput bottlenecks, learning about peak load and response times for the system and about resource consumption under load.
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✔ a typical user workflow will be simulated ✔ the system will be stressed with concurrent requests via internet ✔ report with traffic and response times under load |
1 person day
Are you having performance issues or trouble with the system?
As a basis for further analysis of the problem, we perform a system check to determine the problem and then proceed in more detail. This check gives you an overview of the hardware and software architecture of the system and the connected third-party systems.|
✔ Issue Qualification ✔ Written system report ✔ Define the next step analysis |
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You can continue with a Database Checkup or an Application Review & Optimization
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4 person days
Have a deeper look into the customer system, cover all possible areas of performance loss, stability bottlenecks or overall system robustness.
Depending on the problem which was found, this can be: Configuration and Log Check, Intershop Commerce Insight Check, SMC Check, System Monitoring and Java VM Check or a performance review of a specific feature.|
✔ Issue Qualification ✔ Written system report ✔ Define the next step analysis ✔ specific recommendations with information on the possible performance/stability impact ✔ List of issues for closer review ✔ Report about findings |
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You can continue with an Application Optimization
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Several person days
This may effect the following: Configuration and Log, Intershop Commerce Insight, SMC, System Monitoring and Java VM or a performance optimization of a specific feature.
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✔ Issue Qualification ✔ Written system report ✔ Define the next step analysis ✔ specific recommendations with information on the possible performance/stability impact ✔ List of issues for closer review ✔ Report about findings ✔ Implementation of review findings done by Intershop Support or Technical Consulting ✔ Documentation of root causes and impact/feasibility of suggested solutions |
Free for Support Customers
Database Checkup here.
Find here a short instruction.
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✔ Basic instance configuration (e.g., initialization parameters, SGA/PGA) ✔ Basic database configuration ✔ Validation of maintenance procedures |
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You can continue with a Database Review & an Optimization
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1 person day
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✔ Advanced instance configuration (e.g., block management, advisories) ✔ Advanced database configuration (e.g., table fragmentation, segment space management) ✔ Validation of maintenance procedures ✔ Generic SQL optimization/tuning suggestions ✔ High level performance tuning suggestions ✔ Advanced analysis of snapshot data by a database expert, providing additional insights and recommendations |
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You can continue with a Database Optimization
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Several person days
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✔ Advanced instance configuration (e.g., block management, advisories) ✔ Advanced database configuration (e.g., table fragmentation, segment space management) ✔ Validation of maintenance procedures ✔ Generic SQL optimization/tuning suggestions ✔ High level performance tuning suggestions ✔ Patches & patch set recommendations ✔ Implementation of analysis results ✔ Advanced analysis of snapshot data by a database expert, providing additional insights and recommendations ✔ Performance tuning (specific issues) ✔ Analysis of additional information sources (SQL traces, alert log, etc.), if needed |